RETURNS & EXCHANGES

Last Updated: February 18, 2019

If an item you purchased from Ichiche does not work out for you for any reason, we gladly offer free returns for store credit within 14 days of the delivery of your order items to you. We do not offer cash refunds at this time.

To request a return, please email hello@ichiche.com with your order number, and one of our team members will get back to you shortly to help you arrange the return!

Please note these additional conditions that apply to all returns and exchanges:

  1. As a very small, new company, Ichiche is not in a position yet to pay or arrange for return shipping unless you received a damaged or defective item or received the wrong item (i.e. not the item you ordered!).

  2. If you want to return an item because it was delivered to you damaged or defective, or because you received the wrong item, please let us know that when you email us to initiate a return and we will work with you to arrange return shipping paid for Ichiche. Otherwise, you are solely responsible for arranging and paying for any shipping required to return any item you want to return to Ichiche.

  3. Ichiche shall have no responsibility or liability for any returned item until we have received it.

  4. Please ensure returned items are unworn and in ‘as-new’ condition or additional amounts may be deducted from your store credit for the returned item.

  5. In order to complete your return and exchange, simply use the store credit you received in connection with your return to purchase a new item from Ichiche.

  6. Your store credit for a returned item never expires and is issued in the form of a digital code. However, we offer no guarantees about the availability or price of any Ichiche item you may purchase with your store credit. Furthermore, the purchase of any item with your store credit will be governed by the then-most recently updated Ichiche’s Terms & Conditions.

For the avoidance of doubt, please note that our Return and Exchange policy above shall be deemed to be Additional Terms which are fully incorporated into Ichiche’s Terms & Conditions.

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!