FREQUENTLY ASKED QUESTIONS
What can you tell me about how Ichiche deliveries ordered items?
Orders shipped in the US through UPS and generally arrive 2-3 business days after the package is given to UPS. Please understand that we cannot guarantee a specific delivery date but we always do our very best to make sure all our deliveries are on time. All orders will have tracking provided by UPS without extra insurance.
Ichiche is not responsible or liable any packages that are lost, mis-delivered or damaged during transit. Please be sure to double check your billing and shipping address when placing your order.
Can I change or cancel my order after it is made?
We do not accept cancellations of orders once made. However, if you’d like to make a change to your order (e.g., different color or equal value piece), we’d be happy to help you as long as your order hasn’t shipped.
Can I change the address for delivery after I’ve placed my order?
If you need to make a change to where your order will be delivered, please email us at email@example.com as soon as possible. We can change the address as long as the items in question have not left our warehouse facility. Unfortunately, we cannot change the delivery address of a package once it has left.
Do you deliver outside the US?
Unfortunately, at this time we only deliver to locations in the US.
Are you able to update me on the status of my order before it arrives?
Heck yes. We’re here to give you updates every step of the way! Email our Customer Relations Team at firstname.lastname@example.org, and we’ll let you know when to expect your order.
Can I arrange a rush delivery of my order?
In certain circumstances, we may be able to arrange expedited shipping. So if that’s something you think you may need for your order, please contact us either before you place your order or, if that is not possible, please contact us as soon as possible after you place your order, at email@example.com.
Who actually makes the garments that Ichiche sells?
All of our garments are designed, cut, and sewn by artisanal seamstresses in Turkey.
What materials are Ichiche’s garments made from?
The materials used in any particular Ichiche product are listed on the product page for that product. If you have any more questions about our garments or the materials they are made from, contact us any time at firstname.lastname@example.org.
How do I care for my garment? Is it dry-clean only
Gentle/Hand Wash Cold with Like Colors / Line Dry